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Important information regarding COVID – 19

Cancellations

Given the current situation caused by COVID-19, we have made our cancellation policy more flexible for all our GI referenced tourist apartments, so that you can book with ease:

If you want to make a reservation from 01/05/20, you will be able to cancel it for free up to 7 days before arrival. If you cancel within less than 7 days before your arrival, the booking amount will not be refunded. However, you will be able to use the prepayment for another time, when changing the dates of booking and depending on availability of the apartment up to a year after the original check-in date.

For bookings of 32 days or more, or for reservations of CR referenced apartments, please refer to our Cancellation policy.

All cancellations must be done in writing, by sending an email to info@apartmentbarcelona.com.

Booking of activities in Barcelona

If you have booked any activity in Barcelona through AB Apartment Barcelona, please refer to the activity provider’s website to know more about their cancellation policy and get in touch with them with whatever doubt or clarification you need.

Cleaning and hygiene measures

Your safety is our priority. Therefore, we have intensified cleaning in all our apartments, as well as the hygiene measures of our staff:

- After every departure, we completely clean and disinfect each apartment with LACTIC disinfectant products, as recommended by the Ministry of Health against COVID-19.
- Our cleaning and maintenance personnel wear a mask, gloves and individual protection equipment whilst working.
- Our maintenance or cleaning will not enter your apartment in any case while you are inside, if not necessary.
- We collect all “unclean” bedding and other textiles, put them in a bag and store it securely until it has been disinfected in the laundry.
- We wash all the textile material in the apartment, including bed sheets and towels at over 60°C.
- All the bathrooms in the apartments have a bin in the bathroom with a lid, double bag and non-manual opening.
- We have reduced the decoration objects and amenities to act according to the established contingency plan.
- We shall clean the filters of the air conditioners and the dryer after each departure.
- Our customers have hand disinfectant available to them at the entrance to the apartment in all GI referenced tourist apartments.
- We have created a protocol plan for all tourist buildings, so that the recommended preventive measures of distance and hygiene are followed.
- The apartments with COVID-19 customers follow stricter processes and we have teamed up with a company that specialises in disinfectant treatments to guarantee the safety of our customers and workers.

Also, we have applied these cleaning measures in our offices and our employees follow the hygiene protocols and preventive measures established by the World Health Organization.

You will be able to stay in one of our apartments with total ease.

Rules and recommendations to follow during your stay

Following the guidelines of the Ministry of Health and the World Health Organisation, you will have to take into account these rules and recommendations during your stay:

- Always keep a safe distance of 2 metres between people.
- It is compulsory to use a mask in Barcelona. You will have to wear one in public and enclosed spaces, so long as you cannot ensure the minimum safe distance.
- Cover your nose and mouth when coughing or sneezing, with a flexed elbow or single use tissue.
- Wash your hands frequently with water and hand soap for at least 20 seconds. If it is not possible to do so, then use an alcohol based hand sanitizer.
- Avoid the use of the lift. Otherwise, only one person and their luggage will be allowed to go one-way. Avoid touching doorknobs, intercoms or railings.
- The use of communal areas such as pools and terraces will be restricted.
- Avoid having contact with people that are ill.
- If you start having symptoms like a fever, cough or breathing problems, stay in the apartment and call 061.

Online check-in and self check-in

You can do the online check-in through your mobile. In addition, for some reservations, it will not be necessary to collect the keys to your apartment, as many of our GI referenced apartments work through electronic keys; this means that you will be able to go directly to the apartment, without having contact with anyone.

Customer service

Visit our Contact Page to get in touch with our team with any queries or requirement you have. We will be more than happy to help and hope to welcome you to Barcelona very soon.