The company has been established to provide an outstanding selection of fully furnished short and long-term stay apartments and related services to an international client base, as well as tourist information and services. We have negotiated the best possible rates for our guests and there are no hidden extras or booking fees involved. These are our own general Terms & Conditions, which cover general payment and booking.

Once the prepayment is received, Apartment Barcelona will send a confirmation of the reservation via email within a few working hours (Monday-Friday) with the remaining balance due upon arrival. The confirmation will contain the name, address, telephone number and, if applicable, email of the apartment owner/representative.

Once you have completed the reservation, you must supply us with the flight number, flight arrival time and the estimated arrival time at the accommodation. Upon arrival in Barcelona, guests must call their designated contact person to reconfirm the arrival time to the accommodation.There is no refund in case of delay or early departure. Check-in time is usually 15:00h and check-out time is at 11:00h. Please note that arrivals after 20:00h will be subject to an extra arrival fee of 30€.

This service is not included in the rental price, however you may deposit your luggage in our check-in office during our opening hours for a small fee (from 3€ per piece of luggage).

The keys to the accommodation will be handed over by the owner/representative once the remaining balance has been paid, including the damage deposit and any other additional costs. All costs will appear previously in the reservation confirmation. When the keys are handed over to the client, he/she must supply a photocopy of his/her passport or identity card.

Please note that if you have reserved a GI referenced apartment, you may pay the remainder of the balance in cash or with a credit/debit card upon arrival. If you have reserved a CR referenced apartment, you will be required to pay the remainder of the balance in cash, directly to the landlord, unless stipulated otherwise on the apartment web page. You can find the apartment reference on each apartment web page.

Please note that for all payments of GI referenced apartments made with a Visa and Mastercard there will be a supplement of 2% and for payments with an AMEX the supplement will be 4%. As a company policy, cheques are not accepted.

As stated above, in order to obtain the keys to the accommodation, the client must pay the indicated amount of damage deposit. This deposit will be returned by the owner/representative after assuring that the accommodation is in the same condition as when the client entered. For all rentals under 28 days, the damage deposit will be returned between 4 and 7 days after departure. For all rentals over 28 days, the damage deposit will be returned by bank transfer up to 30 days after leaving the apartment, once the apartment has been inspected and any necessary charges for damage to the apartment have been deducted.

Note for GI referenced apartments: WHEN THE RESERVATION IS UNDER 7 DAYS the deposit should be paid by pre-authorization on a credit or debit card. This amount is blocked on the card for 7 days, after which time it will be automatically unblocked, provided the apartment has been left in an acceptable condition. For all rentals between 7 and 28 days the deposit will be taken on a credit or debit card and returned to the same card up to 7 days after leaving the apartment.

The number of guests occupying the apartment must coincide with the number of guests in the reservation confirmation. It is forbidden to make any change in the number of guests without previously notifying Apartment Barcelona. Once a reservation has been confirmed, any increase in the number of guests in your reservation might mean a price increase. If, on the contrary, you wish to decrease the number of guests, the total price will remain the same.

A. In case of cancellation no refund will be made on the prepayment. However, you will be able to modify your rental period subject to availability on the same apartment if the change is requested 30 days in advance to you originally scheduled arrival date.
B. To avoid unforseen cancellation costs we recommend that the guest get travel insurance. All cancellations must be communicated in writing via fax or email.
C. In case of force majeure or unforeseen circumstances (unscheduled building works, water leaks, etc.) Apartment Barcelona reserves the right to move the guest to another apartment of similar characteristics. In case the guest should not agree with the new apartment proposed, he/she has the right to cancel the booking and receive a total refund. Apartment Barcelona will not be liable for further claims by the client.
D. If you wish to increase the number of nights in the apartment, you will be charged the same rate per person per night as in your original booking. However, please note that for any decrease in the number of nights there will be no change to the total rental price once the reservation is confirmed.

The guest, during his/her stay, is responsible for the condition of the accommodation. He/she is responsible for any type of breakage, deterioration or loss that is produced in the apartment, furniture, appliances, keys, etc. The owner may demand the payment of the broken object, deteriorations and/or damages caused which will be deducted from the deposit and if the deposit should not cover the costs the guests shall pay the difference. The guest must respect house rules and the neighbours' resting hours. The guest must immediately inform the contact person of any damage, breakage or loss occuring during his/her stay.

The guest must return the apartment in the same state of cleanliness as found upon arrival, except for dirtiness caused by normal and acceptable use of the accommodation. Should the guest requiry it, Apartment Barcelona can provide additional cleaning services at an extra cost.

The property owners provide us with all property descriptions. We make every effort to keep the information as accurate as possible through continued contact with the owner and periodical visits to the apartments. We don't take responsibility for inaccuracies that may occur but will act on behalf of our customers to inform and solve any issues that may arise with the property owner.

If the guest should find a problem in the apartment upon entry or during their stay, including unfinished cleaning services or broken or missing items, it is his responsiblity to contact the property owner, who will solve the issue as soon as possible. A solution to the issue should come in a reasonable period of time or the guest will be moved to a different apartment, subject to availability. Compensation will not be awarded outside the period of your stay if the owner has not been notified of the problem.